If your order arrives damaged:

Kindly reject it & have the courier return it to us. We will then take the appropriate measures and provide you with a replacement asap.

If you receive your order but have changed your mind:

Not to worry; our returns policy covers 'change of mind'. Simply return the items to us in their original condition within seven working days for a refund of the item price.

If an item is returned to us by the courier as a result of a failed delivery:

As standard, we will email you to advise you of the return and a refund of the item price will be applied to your card.

If an item is lost in transit:

Expedited orders are trackable at all stages of transit.

Standard orders are usually only trackable on receipt/delivery attempt.

We ask that customers use their tracking numbers and appropriate Courier website(s) to track delivery.

For Expedited orders:

Please contact us if you have not received your order in 24 working hours.

For Standard orders:

Please allow at least ten days from notification of dispatch before considering items as lost. If this time has elapsed and the item has not been received / delivery has not been attempted, kindly complete a 'Lost Parcel Claim Form' and return to us either electronically, by fax or post. We will then aim to provide you with a replacement item / refund as quickly as possible.

If you receive the wrong order:

Please complete an RMA online via your account where you can return the item to us at no cost to yourself and arrange to receive a refund/replacement item.